We use cookies to run this site and, with your permission, to measure traffic and personalize ads. Choose what you're comfortable with below. See our Terms & Privacy Policy for details.
Required for the site and checkout to work. Cannot be turned off.
Helps us understand how visitors use the site (Google Analytics).
Used for ad measurement and personalization (Google Ads, Meta).
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
We want you to release a mix you’re proud of, so this policy is built around getting the result right first – and giving your money back when that doesn’t happen. Here is exactly how it works.
Before we start – full refund, any time.
You can cancel for any reason and we’ll refund 100%, as long as an engineer hasn’t started work on your project yet. Message us in the live chat or email info@majormixing.com. If you’re not sure whether work has started, ask – we’ll tell you straight.
During the work – revisions first.
Every order includes six rounds of revisions (see “Revisions” below), and we keep working until it’s right. If something is technically wrong with what we delivered – loudness or dynamics off spec, distortion, a part missing, wrong file format – that’s on us: we fix it free of charge, and the fix doesn’t count as one of your revision rounds.
If it’s still not right after all six rounds – full refund.
If you’ve been through all six rounds of revisions and the result still isn’t right for you, tell us and we’ll refund your order in full. This applies to every client – first order or fiftieth – and to every service.
If we’re late – full refund.
Turnaround is 2–3 days per song, weekends included (1 day for Rush orders), counted from the moment we confirm your files are complete. If we deliver later than the turnaround we committed to, you can ask for a full refund.
When a refund isn’t available.
How refunds are paid.
Refunds go back to the card you paid with, through Stripe. We issue them within a few days of agreeing the refund; it then usually takes 5–10 business days to appear on your statement, depending on your bank.
Your legal rights.
If you’re a consumer in the EU/EEA, you have a statutory 14-day right to withdraw from an online purchase. Because our service begins when an engineer starts on your files, by placing an order you ask us to start within that 14-day period and acknowledge that once the work has been fully delivered the statutory right to withdraw no longer applies. Our own policy above goes further than the law in any case: full refund before we start, full refund if we’re late, and full refund if it’s still not right after all six rounds. Nothing here limits any rights you have under the law of your country.
Questions? Message us in the live chat – we’re happy to talk it through before you order. By placing an order at majormixing.com you agree to these terms.
Our turnaround is 2–3 days per song, weekends included. That applies to Mastering, Complete Mixing and Mastering and Dolby Atmos Mixing and Mastering; Upgrade Mixing and Mastering can take up to 4 days per song.
If you have a release date, put it in the Notes when you order and we’ll plan around it.
Every order includes six rounds of revisions – every service, every client.
How we count them: mostly, we don’t. A revision round is you listening, telling us what to change, and us sending back an updated version. If you’re engaged and your feedback is clear, we’re not watching the counter – we keep going until you’re happy, because a mix you can release is the whole point. In practice most projects are finished in one or two rounds.
What a revision is for. Adjusting the mix we made from your brief: the balance and levels of instruments or vocals, effects (more reverb, less delay), tone, dynamics, stereo width, the loudness or character of the master, and anything from your original notes we didn’t get right.
What’s handled separately. Some requests are new work rather than a revision, and we’ll quote them separately:
When we’d charge for revisions. Only when they start going in circles – changes reversed and re-requested, or feedback that doesn’t tell us what to do differently (“make it better”, with no reference or direction). If we reach that point we’ll say so and quote the extra rounds before doing them. Nobody gets surprised with a bill.
How to get the most out of a round. Send all your notes for a round together, with timestamps (“the vocal is buried at 1:24”) and, if you can, a reference track for the sound you want. That is usually the difference between a two-round project and a five-round one.
Turnaround for revisions is usually 1 day. And if after all six rounds it’s still not right for you, our refund policy applies: full refund.
In this option, we include the replacement of stems for the song that we have already mixed/mastered, without changing its tempo, arrangement, or form.
We can provide instructions and requirements for exporting files for our services. Please contact us via Live Chat or via email: info@majormixing.com to get the instructions and requirements.
The client is responsible for these points Before uploading any material:
If the files were not sent correctly, our manager will contact you for clarification and give all instructions and recommendations on exporting files from your DAW.
We need your demo in order to see the structure of the song, the effects were used. The demo mix CANNOT BE USED as a reference for mixing and mastering.
We accept as references, songs that are relevant to the current industry and have been released on streaming platforms.
We provide files storage within 1 month of the order day. Therefore, we recommend requesting all the necessary materials (multitrack session, instrumentals and etc.) in advance.
After finishing work on the mix, we provide all renders free of charge. All subsequent times are paid separately.
All prices for services are indicated for a song with a limit of 5 minutes. If the song is longer than 5 minutes, our manager will contact you to clarify the information and will issue an invoice for additional payment in the amount of 50% of the total order amount (depending on the length of the song).
Currency and tax. All prices on this site are in US dollars and are the final amount. No VAT or sales tax is added at checkout, and the figure you see before you pay is the figure that is charged.
Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the Terms of Use page and making sure all questions and concerns are answered before making an order at www.majormixing.com
By making payment at www.majormixing.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned regularly for security holes and known vulnerabilities, we run regular malware scanning, and the whole site is served over SSL (https).
Payment is taken upfront, by card, and is processed by Stripe on Stripe’s own secure checkout page. Your card details go directly to Stripe – they never pass through or get stored on our servers. Stripe is certified to PCI DSS Level 1, the strictest level of card-data security. What we receive back is a confirmation that the payment went through, plus the name, email address and amount we need to fulfil your order.
Yes. Cookies are small files a website stores in your browser; we also use similar technologies (pixels and server-side tags) for the same purposes. We use them in three ways:
Where the law requires it, a banner asks which of these you’re comfortable with before anything non-essential runs. You can change your mind at any time by clicking “Consent Preferences” in the footer of every page. You can also block or delete cookies in your browser settings; if you block the necessary ones, some parts of the site – including checkout – may not work.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
We use Google Analytics 4 to measure how the site is used, and Google Ads and Meta (Facebook/Instagram) tags to measure whether our advertising works and, where you’ve allowed it, to show our ads to people who have visited majormixing.com before. You can withdraw consent at any time via “Consent Preferences” in the footer.
Google and Meta process this data under their own privacy policies: policies.google.com/privacy and facebook.com/privacy/policy. You can also control ad personalisation directly in your Google Ad Settings (adssettings.google.com) and your Meta ad preferences, and opt out of Google Analytics entirely with Google’s browser add-on (tools.google.com/dlpage/gaoptout).
We don’t run AdSense or any other third-party advertising on this site.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
Major Mixing is headquartered in the EU (Rubi, Barcelona, Spain), so the General Data Protection Regulation (GDPR) applies to how we handle personal data for our EU-based clients and visitors, alongside the CalOPPA/US-focused sections above for our US-based visitors.
Data controller: Major Mixing, Spain, Rubi, Barcelona, c/ Abat Escarre 20 – contact info@majormixing.com for any privacy request.
We process personal data (order details, contact information, payment confirmation, uploaded audio files) on these legal bases: performance of a contract when you place an order, our legitimate interest in providing customer support and improving our services, and your consent where required (for example, marketing emails or non-essential cookies).
Under GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure (“right to be forgotten”); restrict or object to certain processing; receive your data in a portable format; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at info@majormixing.com.
We keep personal data only for as long as necessary for the purposes described above (including order history and legal/accounting requirements), after which it is deleted or anonymized.
If you believe we have not handled your personal data in line with GDPR, you have the right to lodge a complaint with your local data protection authority – in Spain, this is the Agencia Española de Protección de Datos (AEPD), www.aepd.es.
We don’t act on “Do Not Track” browser signals, because there is no agreed standard for what they should mean. Instead we rely on the choices you make in our cookie banner and under “Consent Preferences” in the footer, where analytics and advertising tags can be switched off at any time.
Does our site allow third-party behavioural tracking? Only the advertising measurement described above (Google Ads and Meta), and only where you’ve allowed it. We don’t allow any other third-party tracking on the site, and we never sell your data.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 16.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email • Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is the US law that sets the rules for commercial email: honest headers and subject lines, the right to stop emails being sent to you, and penalties for businesses that ignore that. We follow it for everyone we email, wherever you live. For EU residents the same principles apply under the GDPR and Spain’s LSSI: we only send marketing email with your consent.
We collect your email address in order to:
To be in accordance with CAN-SPAM we agree to:
If at any time you would like to unsubscribe from future marketing emails, click the “unsubscribe” link at the bottom of any email we send, or email us at info@majormixing.com and we will promptly remove you from all marketing correspondence. You will still receive the emails needed to deliver an order you’ve placed (payment confirmation, your files, revision replies).
Our physical address: Major Mixing, c/ Abat Escarre 20, 08191 Rubí, Barcelona, Spain.
The record is yours. All of it. You own the copyright in your song and, once the invoice is paid, you own the mix and the master we deliver outright – worldwide, for every format and every platform, for as long as copyright lasts. There is no licence to renew, no royalty, no revenue share, and no territory or term limit. You do not need our permission to release, re-release, license, sync, sell or alter the files.
We keep no claim on your music. We do not register ourselves anywhere as a rights holder in your work, and we do not collect on it.
Credit is welcome, never required. If you would like to credit the engineer or the studio on a release, we are glad of it – but nothing in these terms obliges you to.
Showing the work. Once a track is publicly released, we may name it and link to it as a credit – that is what the credits page is. We do not publish unreleased material, and we do not put your audio in our samples or marketing without asking you first. If you would rather we did not mention a release at all, tell us and we will remove it – no reason needed.
Your files. We keep project files for a limited period so revisions and re-renders are possible (see “File Storage and Rendering” above). Ask us at any time and we will delete them.
If there are any questions regarding this policy you may contact us using the information below.
Major Mixing – c/ Abat Escarre 20, 08191 Rubí, Barcelona, Spain
www.majormixing.com – info@majormixing.com